Ask Your AI Team Season 2 Episode 2: Customer Experience, #PolishDumplings, and many more!

Did you miss the AskYourAITeam S02E02 (Yes we type it S02E02 just to make it cool like TV series, lol)? Just so you know that you just missed Battle of the Kasias and #PolishDumplings.

Two Kasias fighting for the rights of calling their selves Kasia. Mm.

Two Kasias fighting for the rights of calling their selves Kasia. Mm.

But don't worry, we got it covered. Check this article below for Customer Experience 101!


What should LCs know about the new value propositions for each product?
— Pasindhu from Sri Lanka

Remember: The value proposition for all products are still the same - leadership. So there's nothing new! Maybe the question is more into - "How are we delivering the value proposition to our customers?"

In exchange product context, we have Standards and Satisfactions (SnS,); as for our Engagement with AIESEC (EwA) product, we have Outer Journey. Both has some specific checklists that if we fulfill it, we can ensure the leadership development of an individual who has tried the products.

And yes if you notice, we no longer use the term programs - but instead we use products. Hence we officially kill the term GCDP and GIP, and we're starting shifting to Global Volunteer, Global Talent, and Global Entrepreneur. Bye, GCDP and GIP :( You'll be missed.

It's been such a wonderful time together, GCDP and GIP.

It's been such a wonderful time together, GCDP and GIP.

Are we going to align GT and GE to the SDGs and how?
— Teko from Georgia

We're still working on aligning Global Volunteer product to SDGs framework, but once we're done with that we'll align GT and GE too.

On it.

On it.

What are the key things we should know about the AIESEC Experience?
— Zdenka from Czech Republic

TWO THINGS:

1. We still have 3 phases: Experiential Leadership Development (ELD), Engagement with AIESEC (EwA), and Life-long Connection (LLC). There's nothing changed, but what has changed is anyone can take the experiences in more flexible way - It doesn't has to be taken in any specific order, but it's more flexible. You want to try ELD first then to EwA? Have it your way!

2. We no longer put Team Member Program (TMP) and Team Leader Program (TLP), or if we combine both of them it becomes Team eXperience Program (TXP), within our ELD phase, hence we don't include TXP as our product and in our AIESEC Experience.

"HOLD YER HORSES!" said some surprised Talent Management VPs.

"HOLD YER HORSES!" said some surprised Talent Management VPs.

Why is TMP TLP not in the AIESEC Experience?
— Matthew from Germany

We no longer include TMP TLP (or TXP for short) in the AIESEC Experience, because AIESEC membership is only there for facilitating the whole experiences of all AIESEC products. Facilitating and delivering as many experiences as possible throughout all of the phases are the responsibilities of TXP, so we can't say TXP is on of our 'products'.

If we want to make AIESEC accessible to all people in the world, we need the right people in the right position. TXP will still be there, but the function will be exclusively to ensure that the members will stay committed to engage and develop every youth in the world.

Looking for the resources that Kasia and Nabrda talking about in the video? Check it out here!