"Wait, what should I do on this specific customer journey stage...Hold on what is LDA? :("

I gotta do this stuff on this certain customer journey stage...and this stuff on the other stage...wait. I'm not sure. Wait. What. What should I do. Halp. I'm confused. Halp T_T

I gotta do this stuff on this certain customer journey stage...and this stuff on the other stage...wait. I'm not sure. Wait. What. What should I do. Halp. I'm confused. Halp T_T

We all know that we have LDA (Leadership Development Assessment) now to measure our members and EPs leadership development. But the question is, how do we take actions to further leverage the result in order to create a better experience for our EPs? This file might answer your curiosity on how to map a great experience for our EPs. Check it out!