More than ever, it is necessary for us to embed LDA inside all of our operations! With that in mind, we made some resources that tackle Value Delivery to focus more on LDA and developing leadership in every intern!
EXPERIENCE MAPPING BOOKLET!
Many times we get lost in our LCs on how to delivery value in our EP's experience. How can we use the LDA to personalize our customer's journey? Here you can find an experience map that gives you actions in different stages of the exchange!
Don't lose time and start implementing it!
want to hack your cUstOmer experience even more?
ENABLERS GUIDE FOR LEADERSHIP
Learn how to onboard your enablers to provide a better experience to our EPs. We made a How-to Guide just for them, which also correlates to the Experience Map!
CONVERSATION GUIDE WITH LDA
Here's a Conversation Guide to support you in discussing leadership development for each of your interns throughout their experience!