Conversation Guide: Follow Up on LDA

In this follow up guide on the LDA you can find ways to:

  1. Have each customer accountable and on board during the experience and aware about his/her leadership and personal/professional development (catering to LDA results)
  2. Getting feedback on the experience by co-creating the solutions (to foster solution-orientation as well)
  3. Offer space for self-reflection and development

In order to guide the leadership journey of your EPs, you can use this framework and the assessment in it:

Value Delivery Summit

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As we evolve, the core value of AIESEC becomes more prevalent in the work that we do. We know & believe leadership is the fundamental solution, and that it's in our hands to ensure we develop it in young people.

We've been able to move beyond simply executing exchange operations. Rather, our purpose is to provide better value to customers! It's about understanding the leadership journey young people go through.

Yet, are we doing this well? Are we doing this for every single customer? Can we say we impact them in the way we promise?

We know we can provide much greater value to customers!


GET THE OUTPUT!

With all this in mind, find the output of the Value Delivery Summit, which brought together 8 individuals across two regions plus AIESEC International to hack the current state of our Value Delivery in AIESEC.

What you'll find is more than just booklets for implementation, but rather TANGIBLE resources you can print/download & start using now! 

PICK YOUR TOPIC BELOW & LET'S MAKE BETTER VD HAPPEN!!!


ARE YOU MC, AND PLANNING TO IMPLEMENT THIS OUTPUT?

We have a simple one-pager document you can provide with ALL the links to resources from the summit! Secondly, find all editable files below! Please ensure you ONLY use LATO, and that your members are also aware of branding!

Wondering How to Make Value Delivery Happen?

More than ever, it is necessary for us to embed LDA inside all of our operations! With that in mind, we made some resources that tackle Value Delivery to focus more on LDA and developing leadership in every intern!


EXPERIENCE MAPPING BOOKLET! 

Many times we get lost in our LCs on how to delivery value in our EP's experience. How can we use the LDA to personalize our customer's journey? Here you can find an experience map that gives you actions in different stages of the exchange!

Don't lose time and start implementing it! 


want to hack your cUstOmer experience even more? 

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ENABLERS GUIDE FOR LEADERSHIP

Learn how to onboard your enablers to provide a better experience to our EPs. We made a How-to Guide just for them, which also correlates to the Experience Map!

CONVERSATION GUIDE WITH LDA

Here's a Conversation Guide to support you in discussing leadership development for each of your interns throughout their experience!


Sooo, We actually aligned OPS and IPS!

 
 

One of the biggest problems we constantly face is improper expectation setting with EPs from home and host side! Which leads to a lot of challenges when things don't always go as planned. Secondly, a big issue we face is that leadership development...tends to be missing from our OPS and IPS.

So. We decided to do the work for you. 

We are not joking!

We actually aligned OPS & IPS PLUS included LDA debriefing!

Have a look & get started below!


AGENDA

This is the most basic agenda with the minimums of what you must cover and align between OPS and IPS.

The resources you will find below:

  • Agenda + Session Outlines 
  • Editable PPTs
  • PDF PPTs

Feel free to add more sessions as you see fit; this agenda was created to ensure we set the RIGHT expectations with SnS included, and also to ensure we embed LDA and leadership development effectively inside both OPS and IPS.

As for the PPTs attached below, they were created to cover these basic topics. Feel free to edit it/change the style to your own.

 

 
 

But WHAT ABOUT RIS?!

We didn't forget the importance of Reintegration. And guess what, we aligned it too! Have a look at the guide below!

 
 

No time to lose! Make SnS happen now!

At the VD Summit, we had a look at some of our biggest challenges for SnS across the network. We narrowed it down to two things.

1. Tracking SnS for each of our customers

 2. Setting the right expectations with Accommodation for interns

Well. We tackled both. Here all your problems are solved! 

Check out how to put the Standards and Satisfaction into action NOW!!!


1. TRACKING SnS

 
 
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SNS CHECKLIST FOR EPS

In order to set the right expectations for EPs since the moment they are Approved, we created an SnS Checklist tailored just for them!

Ensure ALL of your EPs have access to this booklet, and carry it with them during their AIESEC experience. It is linked exactly towards the SnS Tracking tool we expect them to fill! (See to your right).

#educateyourcustomer

SNS TRACKING TOOL

We know that tracking SnS can be a nightmare!  No worries, we created a tracking tool for your EPs to fill during their AIESEC Experience to give us inputs. Thanks to this automated tracker, you'll be able to see your percentage in SnS implementation! It's easy,isn't it?

When to send for GT - GV and GE EPs :

  • GV: 3 Weeks after the experience starts;
  • GT: 2nd to 3rd Month of the experience;
  • GE: 3 Weeks after the experience starts;

Important note 1: This tracking tool needs to be filled by the EP not by us in order to have clear inputs for every stage of SnS.

Important note 2: Hosting entity is responsible for the SnS tracker to ensure tracking for value delivery and for sending entity side, we have a checklist that is given to the EP prior to his experience. ''

STEPS FOR HOW TO GET STARTED: 

  1. Click the Button below to access the SnS Tracking Tool
  2. Make a COPY of the spreadsheet, label it your own
  3. To get the form link, please go to the Form Tab on top and press "Go to live form". Once you fill it, It will AUTOMATICALLY fill for you in your tracker

2. ACCOMMODATION GUIDE

 
 

For Accommodation, we want to tackle expectation settings from the beginning. We have 3 separate resources:

  1. Accommodation Guidelines
  2. Accommodation Checklist
  3. Get-to-Know Your Host Book for EPs

Check it out below!

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ACCOMMODATION GUIDELINES

Set your accommodation minimums as an entity to set expectations properly on YOP when you fill your opportunity.

ACCOMMODATION CHECKLIST

Download the PRINTABLE checklist for you to set accommodation minimums properly with hosts!

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GET-TO-KNOW YOUR HOST BOOK

Once you confirm accommodation, edit this booklet with all the details from the checklist & send to your intern!


Communicate EFFECTIVELY in Diverse Environments

Communication becomes the most important skill in 21st century. In the context of globalization, communication became an ART which demands practice. That is why often we have a distortion between what we communicate and what the people we communicate to understood.

How can you be “more present” in the next conversation you will have? Communicate Differently and Listen Proactively. This is how you can practice curiosity as a way of communication:

  • Ask open questions. 
  • Don’t give advices. 
  • Don’t say “I had exactly same situation …..” 
  • Make a conscious effort to listen with understanding. 
  • Try to practice understanding beyond just words - look at gestures, body postures etc. 

And here are 5 simple thoughts for you in order to COMMUNICATE EFFECTIVELY:

  1. Observe and Act - Listen with your eyes as well as your ears. Be curious and ask!
  2. Keep it Simple - In the chaos of the information around us, everyone appreciate being “to the point”. Don’t make it hard for people to hear you!
  3.  Ensure people understood - “The single biggest problem in communication is the illusion that it has taken place.” G.B. Shaw. Take a pause while speaking and ask: “what did you understand from what I just said?”
  4. Respect Cultural Differences - Move from judgement to curiosity. Count to 10 and ask yourself 4 “why is this so different?”
  5. Enhance Your Vocabulary - Spend time on understanding what is the meaning of the words you use. Make a strong friendship with the dictionary.

VD-JD Execution

Your EPs experience should mean something to them. That is the only way they can foster the inner journey experience through their daily job activities. Why, How and what to do to develop this meaning, for both Global Volunteer and Global Talent, is comprehensively laid our in the resource below. Dig in!

LEAD for EPs: World Citizen - Ability to make a difference in the world

LEAD for EPs: World Citizen - Ability to make a difference in the world

Believing you have the ability to make a difference in the world can sometimes sound a bit strange. Sometimes it takes a bit more digging, some reflection and conversations for you to realise some things for yourself. This simple guide gives the reader a self-driven experience to try and do just that through ideas, activities and reflections.